support_agent Legal & Regulatory

Complaints Policy

How to raise a complaint and how we handle it.

Last updated: 28 July 2026

verified_user
We take every complaint seriously and aim to resolve issues fairly and quickly. This policy explains how to contact us and what to expect.

Complaints Policy

We are committed to providing a high standard of service. If something has gone wrong, we want to hear about it so we can put it right and improve.

How to make a complaint

You can reach us by live chat on our website or by email at info [at] dorskoformations.com with the word “Complaint” in the subject line. Include your name, the service concerned, and a description of the issue.

What happens next

  • We will acknowledge your complaint within 3 business days.
  • We will investigate and aim to provide a full response within 15 business days. If we need more time, we will let you know why and when to expect a reply.
  • A senior member of our team will review your case impartially.

If you are not satisfied

If you are unhappy with our final response, you may refer the matter to the relevant supervisory or trading standards body. Contact details will be provided in our final response.

contact_support

Need help or want to raise something?

Our team is here to assist. Get in touch and we will respond as quickly as we can.

Contact Us arrow_forward